Effective Date: April 23, 2025
Moustache AI ("we," "us," or "our") provides AI-powered chatbot solutions for businesses. We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and share your personal data when you visit moustacheai.com, use our chatbots, or interact with our services. It also covers our use of cookies and your rights as a data subject.
1. Data Controller
Moustache AI (Tim Meyer Services)
Location: France
Contact: contact@moustacheai.com
We are the data controller for personal data processed through our website and chatbot services.
2. Personal Data We Collect
We collect only the data necessary for our services:
Provided by You: Name, email, or queries when you contact us, sign up, or use our chatbots.
Collected Automatically: IP address, device type, browser details, and usage data when you visit our website or interact with chatbots.
Cookies: Data on website navigation, preferences, or chatbot conversation history (see Section 7).
From Clients: If you use a client’s chatbot, we process data like queries or order details on their behalf.
3. Legal Bases and Purposes
We process data based on GDPR Article 6:
Consent: For marketing emails or non-essential cookies.
Contract: To provide chatbot services or manage accounts.
Legitimate Interests: To improve services or ensure website security, unless your rights override our interests.
Legal Obligation: To comply with laws, like tax or data breach reporting.
We use your data to:
Deliver and improve chatbot services, including maintaining conversation context.
Respond to inquiries or provide support.
Analyze usage to enhance performance.
Send marketing with your consent.
4. Data Sharing
We share data only when necessary:
Service Providers: Cloud or analytics providers acting as processors, bound by GDPR-compliant contracts.
Clients: Query data shared with business clients hosting our chatbots, as their processors.
Authorities: If required by law (e.g., CNIL requests).
Data processing occurs within the EU. If transfers outside the EU are needed, we use Standard Contractual Clauses to ensure GDPR compliance (Article 46).
5. Data Retention
We keep data only as long as needed:
Account Data: Until account closure, plus 6 months.
Chatbot Queries: 12 months for service improvement, unless deleted earlier.
Marketing Data: Until you unsubscribe.
Cookies: As outlined in Section 7.
Data is deleted or anonymized afterward.
6. Your Rights
Under GDPR, you can:
Access: See your data.
Rectify: Correct errors.
Erase: Delete your data.
Restrict: Limit processing.
Portability: Get your data in a machine-readable format.
Object: Stop marketing or processing based on legitimate interests.
Use chatbot commands:
“Show my data” for access.
“Delete my data” for erasure.
“Unsubscribe” for marketing opt-out.
Or email contact@moustacheai.com. We respond within one month.
7. Cookies and Tracking Technologies
We use cookies to ensure our website and chatbots work effectively:
Essential Cookies: Required for website functionality and embedded chatbots to remember conversation history (e.g., your queries and context during a session). These cannot be disabled.
Analytics Cookies: Track usage patterns to improve services, set only with your consent.
Marketing Cookies: Enable targeted ads, set only with your consent.
Why Cookies Are Needed for Chatbots: Essential cookies store temporary data, like conversation IDs, to maintain context in embedded chatbots (e.g., on client websites). Without them, chatbots cannot recall prior messages in a session, disrupting user experience.
You can manage non-essential cookies via our consent banner on moustacheai.com. You may also adjust cookie settings through your browser’s cookie manager, though disabling essential cookies may affect chatbot functionality. Essential cookies expire at session end or shortly after. Analytics and marketing cookies expire when no longer needed for their purpose or when you withdraw consent.
8. Data Security
We protect data with:
Encryption for chatbot messages.
Access controls for staff.
Anonymization where possible.
We notify CNIL and users of breaches within 72 hours (Article 33).
9. Third-Party Links
Our services may link to client or partner sites. We’re not responsible for their privacy practices.
10. Children’s Privacy
Our services are not for those under 16. We delete any such data if identified.
11. Updates
We may update this policy at moustacheai.com/privacy. Significant changes will be notified via email or chatbot.
12. Contact
Email: contact@moustacheai.com
For complaints, contact us or the CNIL (www.cnil.fr).
We use cookies to improve user experience. Choose what cookie categories you allow us to use. You can read more about our Cookie Policy by clicking on Cookie Policy below.
These cookies enable strictly necessary cookies for security, language support and verification of identity. These cookies can’t be disabled.
These cookies collect data to remember choices users make to improve and give a better user experience. Disabling can cause some parts of the site to not work properly.
These cookies help us to understand how visitors interact with our website, help us measure and analyze traffic to improve our service.
These cookies help us to better deliver marketing content and customized ads.